Refund & Return

Create Neon does not offer refunds or accept returns. All sales are final, due to the custom nature of each product. Please be sure of your purchase at the time of ordering. The Company does not offer any money-back guarantees. You recognise and agree that you shall not be entitled to a refund for any purchase under any circumstances.

However, Create Neon does offer a 12-month replacement warranty so you don’t need to worry if in any rare case, your product arrives faulty. We will attempt to give the most excellent products as standard but in any case, if your product stops functioning due to any manufacturing fault or arrives with any shipping damages, you will be given a replacement. If the client wishes to change the light or potential wires during the installation, the guarantee is void. If a wire is faulty, we will replace it if it is prudent to do so. We’ll offer to swap it out for something of comparable quality and value. This warranty will not apply to incidents of negligence, accident, theft, improper handling of the sign, injury caused by others’ actions, or instances in which sufficient care was not taken to prevent synthetic, ice, or snow damage to the item. This warranty does not apply to any damage to the indoor sign brought on by its use outside.