We promise you a 24 month warranty

A long warranty period of 24 months is available to you to protect your investment from any manufacturing defects!

 

REPLACEMENT POLICY

Please read and comprehend the information provided under “Warranty & Replacement” in this document.

 

First off, Create Neon exclusively replaces damaged parts for defective goods. Create Neon will try its best to quickly address the problem you are having. Each situation is handled individually, and Create Neon retains exclusive authority in all decisions.

 

Please contact us with your purchase number and a detailed video of the damaged or malfunctioning area if your sign does, in the unlikely event that it does, arrive defective. The problem will then be quickly fixed by swapping out the flawed component.

 

IF I RECEIVE THE WRONG NEON SIGN, WHAT HAPPENS?

If there is a problem with your order, such as the wrong size, the neon sign that is broken, or we deliver you the wrong colour (for instance, you ordered yellow and received the sign in white), just let us know and we will replace the sign as soon as possible.

 

Please be aware that there may be a small colour discrepancy between the images and the neon lighting in real life.

 

DO YOU ACCEPT EXCHANGES?

Since each product is produced specifically for you, we do not provide an exchange option. But, if for any reason you discover that your neon sign is damaged or defective, please contact us, and we will address the situation.

 

WARRANTY

The guarantee on our indoor LED neon signs is for a year. Please contact us for a quote if you’d like us to make your neon sign suitable for outdoor use. Our outdoor neon signs are covered by a manufacturer’s warranty for six months (when used properly).

In the unlikely event that your sign is broken, please get in touch with us and send us a complete video of it, including the power source and dimmer, so we can figure out what’s wrong and fix it right away!

 

WHAT DOES THIS WARRANTY NOT COVER?

This warranty shall not apply in the event of negligence, accident, robbery, improper handling of the sign, injury by and/or acts of others, or if sufficient care has not been taken to prevent damage to the item from synthetic, ice, or snow. Any harm to the indoor sign caused by its usage outdoors will not be covered by this warranty.