TERMS & CONDITIONS

Please read these terms and conditions carefully before using our website, as they govern your use of our website and any purchases you make on it. By using our website, you agree to these terms and conditions.

Use of Website

Our website is intended for use by individuals who are 18 years of age or older. If you are under 18 years of age, you may only use our website with the consent of a parent or legal guardian. By using our website, you agree not to use it for any illegal or unauthorised purpose. You also agree not to disrupt or interfere with our website or any servers or networks connected to it.

Products and Pricing

We strive to ensure that our products and pricing information on our website is accurate, but we cannot guarantee that they are error-free. We reserve the right to change the products and pricing on our website at any time without notice. We also reserve the right to limit the number of items you may purchase. We will inform you if we cancel your order or part of your order.

Orders and Payment

When you place an order on our website, you agree to pay the full amount of the order, including any shipping charges. We accept payment by credit card, PayPal, and other methods that may be available on our website. We use secure payment processing systems and we take all reasonable measures to protect your payment information. We reserve the right to cancel any order or to refuse service to anyone for any reason.

Shipping and Delivery

We will make every effort to deliver your order to you in a timely manner, but we cannot guarantee delivery times. We will use reasonable efforts to ensure that your order is shipped to you as soon as possible after you place it. Shipping and delivery times may vary depending on your location. We will inform you if there are any delays or issues with your order.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may contact us within 30 days from the date of purchase.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of our website or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or use any content on our website without our prior written consent.

Limitation of Liability

Our website is provided “as is” and without any warranties, express or implied. We do not warrant that our website will be error-free or uninterrupted, or that any defects will be corrected. We are not liable for any damages, including indirect, incidental, or consequential damages, arising out of or in connection with your use of our website or any products purchased on it. However, nothing in these terms and conditions excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any legislation which cannot lawfully be excluded or limited.

Values & Terms

Quotes

Cost increases resulting from changes will be reflected in another statement. Please keep in mind that all statements will be subject to the T&C. Any request made is subject to the guidelines outlined below.

Prices

The receipt specifies the price that must be paid for the requested goods and their delivery. We assert full authority to modify the fees listed, and we will notify you in advance if a change is made. Use our neon tool to use an instant quote for your text neon sign.

Requesting a neon sign

Before your ordered neon sign is produced, we must receive payment in full for the required products. By accepting your request, we formally enter into a legally limiting agreement with you.

Requests

A quote will outline each order, which must be accepted for it to move further. Errors cannot and will not be changed once your order has started the production process, therefore it is your responsibility to accept this quote. You have accepted all of our Trade Terms and Conditions if you accept the quote and pay the invoice.

 

The Artwork

The colours displayed on the website are as accurate as the website’s composition allows and will change depending on your screen settings, software, outside lighting, etc. Screen goals, environmental factors (including lighting), the effects of perspex shading on the inks, and changing colour quality all influence changes in the coordination.

Any measurement stated in the statement may vary by up to 100mm due to variations in the assembly process and the handmade nature of LED neon lights. Between the stated position, the starting point, and the ending scenario of any requested plan, a few alterations can and may occur. By accepting these T&Cs, you acknowledge that variations in measurements, situation, shading, and visual appeal can occur between objects and you give us permission to use our professional judgement in this case.

Availability 

Between the times when accessibility was last checked (receipt) and when the stock is drawn in the initial instalment occasionally stock-outs and inadequacies may occur, especially if there is a deferral in instalment. In this situation, we will give you a verbal warning about it and attempt to offer replacements (this may affect the value, which will fluctuate likewise and may result in an issue of a subsequent receipt to you or settlement guidance from us), or we may offer to send the products on shortly after. A request’s remaining portions cannot be dropped due to stockouts and will proceed despite them.

Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of Australia.

Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time without notice.